Frequently asked questions

GENERAL QUESTIONS

HOW CAN I TRACK MY ORDER?

Orders are typically processed and shipped within 1–3 business days. As soon as your order has been shipped, you’ll receive a confirmation email containing your tracking number and a link to track your package.

You can monitor the status of your delivery at any time using the tracking number provided either directly through our website or through the carrier’s tracking page.

If you need assistance or have any questions regarding your shipment, our Customer Service is here to help.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

We work closely with our shipping partners to ensure your package arrives as quickly and smoothly as possible. Delivery typically takes 3–8 business days from the moment your order has been shipped.

For detailed information on shipping times, carriers, and destinations, please visit our Shipping Information page.

HOW LONG DOES IT TAKE TO RECEIVE A REFUND?

Once your returned items have arrived and been inspected, we will process your refund within 7 business days. You can monitor your return using the tracking number provided by the carrier, which will confirm when it has been delivered to our facility.

As soon as your refund is issued, you will receive a confirmation email. Please note that depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

WHAT IS YOUR RETURN POLICY?

We offer a 30-day return window from the date your order is delivered. If you’re not completely satisfied, you may return your items within this period for any reason.

We do not charge any restocking or handling fees—however, customers are responsible for the cost of return shipping.

HOW DO I MAKE A RETURN?

Making a return is simple. Just follow these steps:

Step 1:

Contact us within 30 days of delivery at "EMAIL HERE " and let us know which item(s) you would like to return or exchange.

Step 2:

Carefully pack the item(s) in their original packaging (if possible), including all accessories, tags, and the order confirmation or a note with your name and order number.

Step 3:

Ship your return to the address provided by our support team using a trackable shipping service. Keep your postage receipt and tracking number until your refund or exchange has been processed

WHAT PAYMENT METHODS CAN I USE?

We offer multiple secure payment options to ensure a smooth and reliable shopping experience. The following payment methods are currently accepted:

Credit & Debit Cards: We accept major cards including Visa, Mastercard, American Express, and Discover.

PayPal: Fast and secure checkout using your PayPal account.

Gift Cards & Store Credit: If you have a gift card or store credit issued by us, you may apply it at checkout.

Please note that available payment methods may vary depending on your location and the products in your order. If you have any questions or need assistance, our Customer Support Team is always ready to help.

PRODUCT

DO YOU OFFER GIFT CARDS?

Yes — we offer digital gift cards! To purchase one, simply visit the Gift Card section on our website, select the amount you’d like, and add it to your cart. During checkout, you can enter the recipient’s email address and include a personal message if you’d like the card delivered directly to them.

Once your order is complete, the gift card will be delivered electronically to the recipient’s inbox, along with easy instructions on how to redeem it. They can use it at any time to shop for their favorite products on our website.

DO YOU OFFER A WARRANTY ON YOUR PRODUCTS?

We stand behind the quality and craftsmanship of our products. Most items include a limited warranty that covers manufacturing defects and workmanship issues for a set period from the date of purchase. Please note that specific warranty terms may vary depending on the product.

Our warranty does not cover damage caused by improper use, normal wear and tear, or accidental breakage. If you believe you have received a defective item or need assistance with a warranty claim, please contact our Customer Support and we’ll be happy to help.

ORDERS & DELIVERY

HOW DO I TRACK MY ORDER?

We aim to process and ship all orders within 1–3 business days of purchase. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to follow your delivery.

You can track your package anytime using the tracking details provided—either directly through our website or the carrier’s tracking page. If you have any questions or require support, please reach out to our Customer Service and we’ll be glad to assist you.

WHAT IS THE DELIVERY TIME?

Due to high order volume, we are currently processing and shipping all orders within 1–3 business days. Once shipped, delivery typically takes 3–8 business days, depending on your location and carrier availability.

Full shipping details will be displayed at checkout and included in your order confirmation email.

WHAT DOES SHIPPING COST?

We offer free shipping on all orders within the United States, ensuring a smooth and worry-free shopping experience. There are no hidden fees—all shipping costs and details are clearly displayed at checkout for full transparency.

CAN I CANCEL OR CHANGE MY ORDER?

If you need to cancel or modify your order, please contact us within 24 hours of placing it. After this time frame, your order may already be in processing or shipped, and we may not be able to make changes.

If your order has already been dispatched, we kindly ask that you allow it to be delivered and then follow our standard return process if needed.

For any questions or assistance, please reach out to our Customer Support Team: "WRITE EMAIL HERE"

Should your purchase fall short of expectations, you may send the item back within 30 days of delivery, in full alignment with our established return policy.

HOW DO I REDEEM MY GIFT CARD OR DISCOUNT CODE?

At checkout, you’ll find a field where you can enter your gift card or discount code. Simply type in the code and click “Apply” to activate it. The total amount of your order will automatically update once the code has been successfully applied.

After the adjustment appears, you can continue through checkout as usual—review your order details, enter your shipping information, and complete your purchase.

If you experience any issues or your code does not apply correctly, please contact our Customer Support and we’ll be happy to assist you.

MY TRACKING NUMBER SHOWS THAT MY ORDER WAS DELIVERED, BUT I HAVEN’T RECEIVED IT — WHAT SHOULD I DO?

If your tracking details indicate that your package has been delivered but you haven’t received it, please follow the steps below:

Step 1: Confirm the delivery address

Double-check that the shipping address on your order confirmation is correct. In some cases, packages may be delivered to a neighbor, building office, locker, or another secure location.

Step 2: Check for delivery notices

Look around your property and check for any delivery attempt notices. Carriers sometimes leave packages in hidden or safe spots to prevent theft.

Step 3: Contact the carrier directly

Reach out to the shipping carrier listed in your tracking information and provide your tracking number. They may be able to provide additional details or start an investigation.

Step 4: Contact our Customer Support Team

If you still cannot locate your package after completing the steps above, please contact us and include your order number and tracking information. Customer support will assist you in resolving the issue as quickly as possible.

Step 5: File a claim if necessary

In some cases, a claim may need to be submitted to the carrier for a lost or stolen package. We can guide you through the process and provide any required documentation.

We’re here to help and ensure you receive your order—please don’t hesitate to reach out.

I ENTERED THE WRONG DELIVERY ADDRESS — WHAT SHOULD I DO?

If you notice the mistake shortly after placing your order, please contact our Customer Support immediately. The sooner we are notified, the better the chance that we can update the address before your order is processed or shipped.

If your order has already been shipped and we are unable to make changes, we recommend contacting the shipping carrier directly. Depending on their policies, they may be able to reroute the package to the correct address. Please note that additional fees may apply, and approval is not guaranteed.

To prevent issues in the future, always double-check your delivery details before submitting your order—especially the street name, apartment or unit number, and ZIP code.

DO I HAVE TO PAY VAT OR IMPORT FEES?

Please note that our product prices do not include VAT, customs duties, or import taxes. Depending on your shipping location, additional fees may be applied by your local customs office, and these charges are the responsibility of the customer.

We strive for full transparency, and all product prices are clearly shown at checkout. Any applicable duties or taxes assessed upon delivery will be determined by your local customs authority.

If you have any questions regarding potential import fees, feel free to contact our Customer Support, and we will be happy to assist you.

I HAVE NOT RECEIVED ANY ORDER CONFIRMATION – WHAT SHOULD I DO?

You will receive an order confirmation via email immediately after placing your order. This email contains the order number (consisting of at least four digits), a summary of your order, and the delivery address.

Sometimes order confirmations can accidentally end up in your spam or junk email folder. Please take a moment to check these folders in your email account to see if the confirmation is there.

If you have checked your spam folder, waited a while, and confirmed that you entered the correct email address, but still have not received an order confirmation – please contact our customer service. Please provide your order details, including your full name and order number, and we will help you check your order and resend the confirmation if necessary.

RETURNS & EXCHANGES

WHAT IS YOUR RETURN POLICY?

You may return your product within 30 days of delivery for any reason — no explanation required. We do not charge any restocking or handling fees; however, customers are responsible for the cost of the return shipping label.

HOW DO I MAKE A RETURN?

Returning or exchanging an item is simple. Please email us at "WRITE EMAIL HERE" within 30 days of receiving your order and let us know which product(s) you would like to return or exchange.

We will then send you detailed return instructions and next steps directly by email.

HOW MUCH DOES A RETURN COST?

Return shipping costs may vary depending on your location and the reason for the return. We recommend using a trackable shipping service from a reliable carrier to ensure your item arrives safely.

Please note that return shipping fees are non-refundable.

For additional details about return costs and instructions, please refer to our Return Policy page or contact our Customer Support Team.

WHAT IS THE PROCESS FOR RETURNING AN ITEM?

We work hard to process returns as quickly as possible. Once your returned item has been delivered to our warehouse, we will review and process your refund within 7 business days.

You can monitor your return using the tracking number provided by your carrier. The 7-day processing period begins once the package is marked as delivered.

As soon as your refund has been completed, you will receive a confirmation notification. Please note that depending on your bank or payment provider, it may take additional time for funds to appear in your account.

HOW CAN I REQUEST A DIFFERENT SIZE OR ITEM?

At this time, we do not offer direct exchanges. If you’d like a different size, color, or product, please follow this two-step process:

  1. Submit a return for the original item.
  2. Place a new order for the product you want.

This method allows for faster processing and ensures accurate inventory availability.

If you received an incorrect or defective item, we will cover the return shipping cost. However, for exchanges due to a change of mind, the return shipping fee is the customer’s responsibility.

For any questions or support, please reach out to our Customer Support Team—we’re here to help.

HOW CAN I LOCATE MY ORDER NUMBER FOR A RETURN?

Your order number can be found in the order confirmation email sent to you immediately after your purchase. It is a five-digit reference number used to identify your order during the return process.

If you did not receive the email or cannot locate it, please reach out to our Customer Support Team and we will gladly assist you in retrieving your order details.

WHAT DO I DO IF I RECEIVE A DAMAGED OR DEFECTIVE ITEM?

If your product arrives damaged or defective, we’ll fix it as quickly as possible. Please follow these steps:

Step 1: Take clear photos of the damaged or defective item (and the packaging, if possible).

Step 2: Email us at "WRITE EMAIL HERE" and attach the photos. Include your order number and a brief description of the issue.

Step 3: Our Customer Support Team will review your case as soon as possible and contact you with a solution.

Your satisfaction matters to us—if something went wrong with your order, please don’t hesitate to reach out.

WHAT IF I MISS THE 30-DAY RETURN WINDOW?

We provide a 30-day return period starting from the day your order is delivered, and the return must be shipped within this timeframe. Unfortunately, we cannot accept returns that are sent after the return window has expired.

If you have exceeded the deadline, please contact our Customer Support Team. While late returns are generally not eligible, we review each situation individually and may be able to offer an alternative solution depending on the circumstances.

WHEN WILL MY RETURN BE PROCESSED?

We aim to process all returns as quickly as possible. Once your returned item has been delivered to our warehouse, it will be reviewed and processed within 7 business days.

You can monitor the status of your return using the tracking number from your return shipment. The 7-business-day processing period begins once the tracking shows that the package has arrived at our facility.

After your refund has been completed, you will receive an email notification confirming the process.

PRESS & CAREERS

WHO CAN I CONTACT FOR PRESS OR MEDIA INQUIRIES?

For all press and media-related requests, please reach out to us at "WRITE EMAIL HERE" Our team will get back to you as soon as possible.

HOW CAN I APPLY FOR A JOB WITH YOUR COMPANY?

We’re excited that you’re interested in joining "WRITE COMPANY NAME HERE" To inquire about career opportunities, please email us at "WRITE EMAIL HERE" and our team will get back to you as soon as possible.

Free shipping

We offer free shipping on all orders!

Customer Service

Our team is available Monday to Friday, 9:00 am to 7:00 pm.

100% secure payments

We accept credit cards.